Receptionist Dunkirk, NY (http://maps.google.com/maps?q=10825+Bennett+Rd.+Dunkirk+NY+USA+14048) Description Position Data: Title: Receptionist Grade: 2 Non-Exempt Reports to: Building Manager Basic Function or Position Summary: Operates a multi-line telephone system to handle incoming calls, identify the purpose of the call, and route callers to the correct staff members. Welcoming customers with a friendly demeanor, guiding them, accordingly, addressing inquiries, and creating a pleasant atmosphere. Undertaking general office tasks and carrying out assigned clerical duties. Pay Rate is 15.76 per hour + Security Clearance: L4V Requirements Position Responsibilities and Specific Duties: + Greet customers and visitors with a positive, helpful attitude + Upholds workplace security by maintaining visitor logs. + Determines nature of business, and connects visitors to appropriate personnel + Answers phones in a professional manner, routing calls as necessary + Ensures messages are accurate and passed to appropriate staff members in a timely manner + Answers basic questions about organization and provides callers with needed information + Manages customer flow through Central Intake and into program by ensuring all customers are scheduled and routed through intake + Manages conference room availability + Takes inventory of resource supplies and brochures; restock as needed + Support translation for Spanish-speaking customers using bilingual staff or Google translate + Ready out-going mail for pick-up + Receive deliveries, sort, and distribute incoming mail + Maintains cleanliness of reception and common areas at all times following reception checklist + Operates standard office equipment on a regular basis including fax machine, copy machine, scanner, computer and postage meter + Copy or scan documents as requested by customers + Utilizes basic computer and word processing skills to prepare documents and reports, including copy counts, postage meter and receipts + Promotes safety and security by maintaining customer and staff sign in and out sheets + Reads and understands evacuation procedures and the duties of the receptionist + Attends monthly Navigation and Front Desk meetings + Promotes agency mission. + Maintains confidentiality and complies with the code of ethics. + Maintains consistent professional customer service. + Job performance incorporates integrated service delivery model while promoting self-sufficiency. + Other duties as designated by supervisor. Key Working Relationships: A. Internal: All COI Staff B. External: Customers Supervisory Scope: A. Number of staff supervised: NA B. Titles supervised: NA Organizational Responsibilities: + Adheres to all policies and procedures + Gathers appropriate documentation and tracks outcomes + Participates in organizational committee structures as appropriate + Participates in organizational and divisional management systems Knowledge, Skills Required: + High School Diploma or GED and 2 years of experience in customer service required, Associate degree preferred + Bilingual preferred + Strong interpersonal, communication and customer relations skills + Organized and resourceful + Familiarity with multiline telephone systems, scanners, copiers, printers, and fax machine. + Proficient in Microsoft Office, Google Drive, Google Docs and strong typing skills + Multi-tasking ability required Physical Ability to lift up to and including 10-25 pounds of physical effort Special Requirements, if any: + Must be able to provide consistent even tempered customer service at all times + Valid Driver’s license + Reliable transportation + Works compassionately with a diverse population + Experience navigating community programs