Position Purpose:

The Repair & Warranty Coordinator processes, reviews and administers warranty claims including repairs and refunds in collaboration with sales, marketing, operations, quality, sourcing and engineering. This position works under a medium level of supervision.

Essential Functions:

Evaluates customer warranty issues by periods and/or root cause (contractual and/or by law)

Reviews and maintains item status in WISE

Manages inventory or overhaul/repair units

Evaluates supplier warranty issues by periods and/or root cause (contractual and/or by law)

Creates and tracks work orders

Performs cost analysis

Communicates with CSRs about tracking of delivering dates

Provides data for cost estimation

Creates detailed repair reports

Acts as/supports SQE in processing internal and external nonconforming material

Knowledge Skills & Abilities:

Ability to effectively work in a team environment and maintain good customer focus. Good understanding of organizational structure and flow of information in the company

Ability to read mechanical and electrical drawings, electrical packaging diagrams, hydraulic and electronic schematics

Solid knowledge of Woodward products, component function and testing. Understands assembly and test processes, drawings and geometric tolerances as well as shop standards and procedures and how they impact designs

Effective written and verbal communication skills. Basic technical writing skills. Ability to interact effectively with customers during witness testing

Good PC skills using spreadsheet, word processing, and WISE screens

Good knowledge of appropriate WISE applications such as BOM, Item Master, NCR, EC screens, part tracking

Ability to read and understand contractual terms and conditions

Good decision making ability

Education:

NITEC in any discipline

Diploma in any discipline (preferred)

Experience:

Experience in Operations, repair or related field