JOB DESCRIPTION Position: Retail Billing Representative Reports to: Director of Data Processing/Office Manager Status: Full-time, Hourly Non-exempt Hourly Rate: $18.00 - $20.00 ESSENTIAL FUNCTIONS- include and are not limited to: + Maintain accurate billing records/bookkeeping, process customer billings for assigned area (commercial/residential liquid and HVAC billing). + Provide timely and accurate customer service to internal customers; research and respond to questions/issues related to customer billings as appropriate and when applicable communicate issues to management, account executives and external customers. + Process assigned billings according to contracts and price agreement to ensure compliance. + Prepare related reports to include, but not limited to customer billings. + Remain in a stationary position 90% of the time. + Must adhere to company policies and procedures 100% of the time. + Must be able to work overtime when required. RESPONSIBILITIES- include and are not limited to: + Ensure billing daily/weekly/monthly billing is completed timely. + Ensure proper billing of all transactions 100% of the time. + Ensure residential/commercial transactions are processed in a timely fashion. + Conduct periodic billing audits to maintain accuracy in work. + Reports to work with minimal absenteeism or tardiness. + Attend job related training and informational seminars as requested. + Performs all other job-related activities and special projects as assigned such as but not limited to + Annual Customer Price Agreement collation and processing + Payment processing and payment application + Process outgoing mail, use of general office machinery such as postage and folding machines, pick up and/or deliver mail to the USPS + Provide routine support to the fuel card program, new account creation and customer inquiries + Provide routine coverage for corporate receptionist/reception area, greet guests, process/receive shipments, answer multi-line phone system + Provide routine support for the Mirabito gift card and rewards program QUALIFICATIONS AND SKILLS- include and are not limited to: + Able to complete work with attention to detail and high degree of accuracy + Able to work independently and as part of a team + Ability to work in Microsoft Office + High school diploma + Two years of experience preferred + Possess valid NYS driver license + Must be able to lift, pull and carry up to 50 pounds