Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs. 

As a Business Banking Sales Strategy Fraud Support Manager, in Business Banking, you will be part of a team that defines and drives the Business Banking money movement customer experience improvement strategy.  This role blends elements of business strategy, root cause analysis, product development and operations management.  You will have the opportunity to build relationships and implement solutions together with a variety of functions and business areas (e.g., Business Banking, Digital Payment, Fraud Risk, EMM Operations, Change Management, Check Deposit Operations, and leaders across these organizations).  Your objective is to enhance the money movement experience for our clients and Business Relationship Managers, while effectively managing fraud and maintaining strong control measures.

 Job responsibilities:

Lead the development and execution of the strategy to improve the money movement customer experience for Business Banking clients and bankers. Collaborate with cross-functional partners and develop relationships to drive workstreams forward. Ideate creative customer experience solutions and product strategies.Coordinate and conduct customer experience data analytics to identify key insights supporting business recommendations.  Develop and facilitate communications on strategy and results to senior management. Review, enhance, and assume responsibility for the processes and procedures related to Business Banking.

 

Required qualifications, capabilities, and skills:

Bachelor’s degree or equivalent experienceMinimum 7 years’ of financial services experience in sales, controls or risk management, or complianceManagement experience leading broad cross-functional teams to analyze, design, and deliver best practicesDemonstrate confident leadership and sound judgement to influence a strong culture and risk managementProficient in Microsoft Office Suite (Word, Excel, PowerPoint), with the ability to develop compelling and meaningful executive presentations to drive opportunities and recommendations for improvementStrong written and verbal communication skills, with the ability to influence business leaders effectively.

 

Preferred qualifications, capabilities, and skills:

Experience with Wires, ACH, BillPay, Zelle and Deposit Holds / InclearingBackground in customer process execution, risk management, legal, or compliance.General understanding of business operations and regulations affecting the business sector.Exceptional collaboration and relationship-building abilities.Ability to work independently to drive change, adapt to shifting priorities, manage competing priorities, and the thrive in a fast-paced, results-oriented environment.Skill in process analysis and design, with the ability to understand processes and associated risks to inform control design.Strong problem-solving, critical-thinking, and analytical skills, with attention to detail and the ability to synthesize large amounts of data to draw appropriate conclusions.