At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Group Sales Coordinator 

SUMMARY 

The Group Sales Coordinator is responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department’s long term goals and objectives. 

ESSENTIAL FUNCTIONS  

Assist with the preparation and distribution of sales presentations, contracts, and proposals 

Ensure timely follow-up on leads and correspondence 

Coordinate site inspections including VIP amenities, transportation, and schedules 

Provide excellent customer service to our clients and their guests, third party and direct bookings. 

Maintain visibility and integrity of our department throughout the resort promoting mutual cooperation in assuring our clients are delivered the service as promised. 

Develop a trusting and long-term relationship with our accounts. 

Support Sales initiatives across the Sales Office including daily client service, acting as an “inside sales” contact and liaison handling assisting with group leads 

Assist in the preparation for travel and tradeshows.  

QUALIFICATIONS  

Two years’ experience hospitality preferably in sales, events, or customer service in a luxury hotel/resort environment 

Prior experience with Delphi and Opera or similar CRM /PMS systems strongly preferred 

Must be able to speak, read, write and understand the primary language(s) used in the workplace  

Must be able to read and write to facilitate the communication process  

Requires good communication skills, both verbal and written 

Ability to communicate customer needs and resolve complaints independently  

Ability to act independently with minimal or no supervision  

Must possess basic computational ability    

Must possess computer skills, including, but not limited to, Microsoft Word, Excel and Delphi 

Bachelor’s Degree preferred 

PHYSICAL DEMANDS   

Most work tasks are performed indoors and at a desk. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.  

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.