A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and RevelUnite your passion for audio innovation with high-tech product developmentCreate pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As Lead, Order Management Specialist within Consumer Audio, you will be responsible for supporting various operations of the Order Management function needed to make the North America Order Management function ‘Best in Class’. All Order Management activities contribute to the strategic growth plan of Consumer Audio North America. Responsibilities will include managing a team and all related processes, communication, continuous improvement, and best practice development initiatives.

What You Will Do

Work with Sales, S&OP, Transportation and logistics, finance, and marketing to ensure business goals are supported.Respond swiftly and resolve critical situations that impact customer service delivery and KPIs/SLAs.Account Ownership (Top/National Accounts) -- Manage the front-end order-to-cash process, from customer purchase order to sales order conversion, to fulfillment and final mile delivery tracking. Partnering with demand/supply planning and sales- order submissions and allocations to maximize retails sales and wholesale inventory for launches and replenishment while also ensuring retail partners are supported for planned sales activity. Ensure Adherence to Vendor Compliance requirements, driving the reduction and elimination of fines.Monitor and EDI issue resolution 850, 856, 842, 810, 3P 940 (outbound & inbound)Support Vendor Portals and RequirementsIdentify opportunities for process improvement. Work with management to prioritize, plan, and execute the most impactful improvements.Daily reporting on assigned accountsManaging RMAs

What You Need to Be Successful

Bachelor’s degree in business administration, operations, or a related fieldMinimum 5 years of relevant experience in SCM, Credit, Finance, and/or Sales AdministrationDetail orientedStrong analytical, written, verbal, and organizational skillsStrong Excel and PowerPoint skills

Bonus Points if You Have

Experience with SAP ERP and/or a similar ERP system is highly preferred.Strong organizational skillsProject Management experience

What Makes You Eligible

Be willing to travel up to 10%, domestic travelBe willing to work in an office in Northridge, CASuccessfully complete a background investigation and drug screen as a condition of employment.

What We Offer

Flexible work environment/ HybridAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition reimbursement“Be Brilliant” employee recognition and rewards programAn inclusive and diverse work environment that fosters and encourages professional and personal development.

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Salary Ranges:

$ 82,500 - $ 121,000

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.