About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking a Lobby Ambassador to help elevate our guest experience with exceptional service at every touch point during a guest or patron’s visit to our property. This highly visible role requires an energetic and personable individual who will create warm and memorable first impressions by welcoming guests as they arrive. As the first point of contact in the hotel, the Lobby Ambassador plays a vital role in setting the tone for the overall guest experience through genuine hospitality and attention to detail.

What you will do

Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel. Assists guests descending from cars. Gives verbal greeting to guests arriving on foot. Opens hotel doors for all guests. 

Direct hotel guests to the Front Desk for check in 

Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed. 

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc. 

Greets all guests passing through Front Door and offers them assistance.   

 

What you bring

Excellent interpersonal and communication skills, both in person and by telephone, between co-workers and guests/patrons.  

Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction 

Provide accurate information to guests in a courteous manner; fill all reasonable guest requests or requirements; anticipate guest needs. 

Previous hotel front desk and/or hospitality experience is strongly preferred but not required. Excellent reading, writing & oral proficiency in the English language.   

High school education or equivalent  

Successful candidate must possess legal work authorization in the United States. 

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What we offer

Hourly Rate: $19.00

401K Retirement savings plan  

Employee Assistance Program   

Investment in your Wellbeing   

Life Insurance   

Complimentary Room nights and discounted rates    

Complimentary Dry Cleaning for Employee Uniforms

Free meals and on-site parking   

Training programs, tuition reimbursement   

Growth & Development opportunities     

Schedule & Hours

Part time position

Friday, Saturday and Sunday availability is required

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf