Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

 

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

 

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

 

Pete’s Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

 

GENERAL SUMMARY

Under the direction of the club manager, the pool deck concierge is responsible for creating a memorable experience for members and guests enjoying the aquatics recreational facilities. Concierge staff will create a positive first impression and maintain a clean and inviting area. The concierge will act as a host for our members and guests ensuring all their needs are met, providing exceptional food and beverage service, and acting as a resource center for Club events and activities. Individuals must have a professional and positive attitude and be able to work weekends throughout the summer.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Customer Service

Greet members and guests upon arrival to the Pool Area Act as a Host in the designated area or event space Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up) Offer seating, make members/guests comfortable and give tour of Pool Deck amenities is necessary Communicate and Book appointments for programs and events Provide information regarding Club programming and facilities updates Assist in Maintain refreshment stations: Refill water, stock supplies and keep clean Provide towels as needed, assist with towel operation Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

Cleanliness

Assist in maintaining the cleanliness and stock levels of the pool deck and surrounding areas.

Communication and Relationships

Communicate timely and follow up, as appropriate Provide membership sales team with guest/prospect lead contact information Active participation in required events, programs, meetings, and trainings

OTHER JOB FUNCTIONS

Walk through the facility and greet members, pick up abandoned towels, and keep floor clear of debris Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays

 MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

Policies and Regulations -- Knowledge of company polices. Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand. Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information. Computer -- Ability to utilize spa software program and email communication software, such as Microsoft Outlook.

EXPERIENCE & EDUCATION

At least one year experience in the hospitality industry or related service position preferred.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email. It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. It is sometimes necessary to lift/carry water pitchers to refill refreshment stands, as well as transport supplies to coffee offering area Standing is as needed.