Job Title: Senior Coordinator
 

Location: Irvine, CA Schedule: Monday – Friday: 8:00 AM – 5:00 PM; 3 times a week: 9:00 AM – 6:00 PM/ Occasional overtime may be required Compensation: $24/hr. Employment Type: Long-term, ongoing contractPosition Summary:

We are seeking a bilingual (Japanese/English) Senior Coordinator to support customer engagement and internal operations. This role is essential in connecting prospective vehicle buyers with dealerships, enhancing customer experience, and supporting strategic initiatives. The ideal candidate will also assist in training new team members and developing operational procedures.

Key Responsibilities:

Customer Support (70%)

Communicate with customers in Japanese regarding vehicle purchases and maintenance Facilitate connections between customers and dealerships Provide friendly, professional support via phone, email, and chat

Strategic Initiatives (15%)

Plan and execute key departmental initiatives Contribute to increasing awareness and customer satisfaction

Training & Process Development (15%)

Train new team members on customer handling procedures Develop and maintain operational manualsQualifications:

Education & Experience:

Bachelor’s degree or equivalent 3+ years of customer service experience 3+ years of general work experience (automotive industry experience preferred)

Language Skills:

Native-level Japanese (speaking, reading, writing, listening) Proficient English (speaking, reading, writing, listening)

Technical Skills:

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Other Requirements:

Valid driver’s license Willingness to work weekdays and occasional weekends Ability to work onsite 2–3 days per week (daily during initial training period) Occasional travel to dealerships or event venues (once a week or less, using company vehicle)

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.