Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Senior Director, Dealer Transformation

General Purpose
This individual will be responsible for the future strategic direction of the existing MillerKnoll dealer channel, developing a new approach to dealer segmentation.  They will also be responsible for leading a team of professionals to develop and manage processes, practices, systems, tools, technology and certification standards for the Channel. They will develop, implement, and manage existing and future incentive and loyalty programs of MillerKnoll distribution channels.  

This role also requires strong alignment and collaboration between dealers, the MillerKnoll contract sales teams, the MillerKnoll retail channel, technology team, and other select business functions to ensure consistent and exceptional service and experiences for our Channel partners.

Essential Functions

Develop dealer segmentation strategy and playbooks to support capabilities for different dealer models.Work with the SVP of Channel Performance to develop new and innovative revenue opportunities with various stakeholders in the contract and retail channels.Explore, develop, and manage new channel partners to expand reach into new markets and customer segments.Mapping and assessing the existing channel performance by identifying and measuring KPIs.  Assess channel saturation, channel penetration, segments, and associated profitability to determine and prioritize greatest short term and long-term growth opportunities.Design and implement dealer operating guides for critical sales opportunities.Contribute to channel strategy planning and implementation of various channel expansion and optimization initiatives. Continuously evaluate and enhance channel technology, processes, and tools.Develop, implement, manage and continuously evaluate dealer incentive programs to reward compliance and great performance in the dealer network.Development, management and continuous improvement of Certified Network Dealer programs, practices, tools, and technology to ensure relevance in the changing business environment.Work with Area Sales Vice Presidents on vertical market strategy and required dealer footprint.Establish and maintain effective and consistent communication processes with all dealer partners.Lead the Program Managers that maintain, develop, and promote dealer programs, as well as management of best practices e.g. financial benchmarking, service business plans, service cost management programs, etc.Performs additional responsibilities as requested to achieve business objectives.Maintain strong and credible relationships with key internal corporate functional groups to influence and create buy-in for the development of channel framework that facilitates cross-functional planning, execution, and performance.

 
Skills and Abilities

Competence to handle multiple tasks or projects in a fast paced environment with frequently changing priorities.Proven ability to manage system capabilities and evolving technologies to enhance business systems and processes.Expert ability to think strategically and execute tactically; must be financially literate and possess well developed business acumen.Demonstrated high level of written, verbal and interpersonal skills to communicate information, ideas, procedures and processes in a logical sequence; at a level appropriate to the audience and resulting in effective working relationships.Ability to translate corporate objectives into specific strategies and plans.Demonstrated ability to effectively use office automation, communication, software and tools currently used in the MillerKnoll office environment.Willingness to travel up to 30% of time to achieve business objectives..Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $162,600.00 - $211,300.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.