Senior Generative AI Engineer

Who We are

We’re a passionate, values-driven IT team dedicated to Accelerating Value Delivery across our enterprise. We’re building AI-powered conversational agents that provide instantaneous, intelligent, and seamless support for our frontline workforce — spanning call centers, branch locations, and internal business units. We empower our employees with real-time essential knowledge that enables them to deliver legendary service to our customers.  Looking ahead, we aim to expand into full AI-driven automation to optimize work, enhance service quality, and drive efficiency across the organization. 

We are seeking a Senior Generative AI Engineer to architect impactful solutions, guide our GenAI strategy, and lead a high-performing team through a transformational phase of AI adoption.

What You’ll Do

Project Leadership

Lead the development of generative AI chatbot solutions from the ground up, including strategic planning, design,  and technical executionAct as a thought leader, aligning chatbot capabilities with business goals and recommending best practicesDevelop a roadmap for GenAI chatbot development and enhancement, working closely with stakeholdersShape the long-term vision of automated, AI-assisted workflows across key business areas

Technical Responsibilities

Architect and implement GenAI solutions using Amazon Bedrock, CoPilot Studio, and various AI Development technologiesCraft and fine-tune prompts for generative AI use casesDeploy and manage chatbot components across Dev, QA, UAT, and Prod environments, ensuring stability, scalability, and performanceDesign and integrate systems to monitor and validate chat quality, ensuring reliability, accuracy, and an amazing user experienceDevelop and maintain applications and integrations to support chatbot functionalities

What You'll Need

Strong experience in Cloud AI Development (Amazon Bedrock, CoPilot Studio, or Azure AI), prompt engineering, RAG, and foundational LLM modelsExpertise in LLM fine-tuning techniques: sanitizing, chunking, indexing, post-training, and reinforcement learningProven experience integrating AI solutions into MS and AWS environments across all development stagesProficient in Python, React, AWS CDK and LambdaSolid software engineering background with a focus on backend developmentExperience deploying production-grade GenAI applications with real business impact

Why You’ll Love This Role

Real Impact – Your work will touch thousands of employees and influence how we operate across the enterpriseSupportive Culture – We value humility, trust, and collaborationInnovation-Focused – You’ll lead how GenAI is adopted and scaled in the organization

#LI-SJ1

The starting pay range for this position is:

$129,400.00 - $172,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).