Senior Manager, Process Risk Self-Assessment (PRSA) Quality Assurance

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Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM) Governance team is to oversee and strengthen the organization’s Operational Risk Management (ORM) framework and controls strategy to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

Operational Risk Management is looking for a Senior Manager to join the Process Risk Self-Assessment (PRSA) team to lead a diverse team of high-performing professionals focused on ensuring first line adherence against PRSA policies, regulatory expectations, and industry best practices. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities:

Manage and oversee a team to execute PRSA Quality Assurance (QA)/Independent validation procedures to validate first line alignment with framework Perform in depth qualitative and quantitative analysis of PRSA results for trends and themes while monitoring established escalation thresholds; the successful candidate must be able to generate insights and conclusions from voluminous data with a keen attention to detail Leverage QA results to contribute to the periodic revision of the PRSA framework to include policies, guidelines, and/or procedures, ensuring they effectively manage risk and comply with evolving regulations and industry standards Assist with the performance of regular evaluations of PRSA effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements Report on the adoption and consistent application of the PRSA framework across all BUs to verify alignment with the established risk appetite and Key Risk Indicator (KRI) thresholds Stay abreast of regulatory changes and industry best practices and provide oversight of processes to monitor, evaluate and integrate regulatory changes into PRSA framework & trainings Facilitate the development of a strong risk culture throughout the enterprise, emphasizing risk awareness, accountability, and informed risk-taking within the bounds of the risk appetite Assist with managing PRSA-related internal communications for enterprise and any PRSA change activities

ORMCM

Minimum Qualifications:

6+ Years experience in risk management (e.g., within Risk and/or Audit function) and understands critical operational risk management lifecycle activities Experience in at least one of the following: Managing Quality Assurance and/or independent validation procedures; Creating and/or maintaining risk and control self-assessment frameworks including policies, guidelines, and procedures to effectively manage risk and comply with regulations and industry standards Overseeing the adoption and consistent application of a risk management framework; Performing evaluations of operational risk governance framework’s effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices Strong analytical and problem-solving skills, with an ability to analyze data, identify root causes and trends, and evaluate risk scenarios effectively Excellent qualitative analytical skills Project management skills Exceptional presentation and communication skills, particularly in the development of compelling and insightful materials for large audiences and leadership Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Preferred Qualifications:

Bachelor’s Degree in Accounting, Information Technology, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in internal audit

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express