Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

The Protect Product Office team, part of Enterprise Protect, is responsible for the vision and development of Protect Products ensuring they are running efficiently and operating seamlessly to protect the bank, customers and employees from Fraud. The Senior Manager, Product Relationship Management is a strategic function supporting a defined pillar under Protect Product. The function is the primary point of contact between the Protect Partner Integration and Product & Eng teams and is responsible for documenting and socializing the strategic direction of the Products within assigned geographical location by establishing Go-to-market strategies, annual planning, product roadmaps, storyboards and contributions to the Protect Product and Service Catalogue.

CUSTOMER

Primary person of contact between Protect Partner Integration and Product TeamsUnderstand & stitch together E2E Product Strategy for respective location across all Protect pillarsBuild and maintain views of tech coverage across portfolioParticipate in Partner forums to understand partner priorities; establish cadences and routines to champion priorities with Product Teams through engagement in intake, prioritization, and planning processesStay abreast of in flight priorities within respective geographical location, understanding projected outcomes, risks and changes.Communicate key messages back to Partner Integration teams in conjunction with Protect Product leadership teamParticipate in development and socialization of key messages with SLTInfluence outcomes in planning cycles to align with Product Strategy/TOM work relative to geographical location, not limited to but including annual planning and quarterly planning cyclesOwn, understand and monitor portfolio level roadmaps (US/CAN)Prepare Board, SET and regulatory strategy presentations and updates where required in conjunction with Product Management and Product Owner/Service teams.Represent in partner forums, responsible to engage key product/eng stakeholders when requiredCreate and maintain interaction models with Protect Businesses and key partners (ITS, PDG, AMCB and TDCT Program Offices)Own portfolio review cadences (outside of PDG owned routines) such as US and Canada Portfolio reviewsPrepare and own emerging threat position papers through engagement of Protect Product Management leads. Providing clear and consistent messaging.Champion key priorities through intake process, ensuring intakes are submitted and monitored through to handover to the delivery teams.Understand pipeline including scope and expected outcomes of each intake impacting respective pillarParticipate as Intake SME in key forums and interactions not limited to but including Fraud Product Monthly Alignment sessions, Quarterly Business Reviews, PI Planning sessions. Participation in Partner Integration interactions for pipeline reviews, and prioritization discussions.

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journeyEnsure on-going strategic alignment with senior management, providing feedback as appropriateUnderstand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriateKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team

Role may expand to a people manager function leading a small team of analysts.Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestProvide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.Contribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externally

EXPERIENCE AND / OR EDUCATION

Undergraduate degree and / or technical certificateFive (5) or more years relevant experienceIntermediate to Advanced knowledge of Product ManagementIntermediate to Advanced knowledge of business supported applications, Product developmentIntermediate to Advanced knowledge of Confluence and JiraIntermediate to Advanced knowledge of lifecycle methodology, business testing, project management, change management and governance standardsTechnical AcumenAdept in working multi-functionality, communicating professionally (both speaking and writing) and establishing positive working relationships across multiple business and technology partners, programs and project managersKnowledge of Protect Products is an asset.  

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet