What Customer Operations Support contributes to Cardinal Health

Customer Service Operations is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis.

Job Summary

Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels

Responsibilities

Problem resolution for customer ordersManaging 3-4 accounts dailyEnter and process orders within an internal database for order managementRunning reports in Microsoft Excel and analyzing for accuracyFollow the customer order through its full life cycleResponsible for handling 20-40 inbound and outbound calls, with ability to determine needs and provide one call resolutionInvestigate and resolve customer inquiries and concerns in a timely mannerEnter detailed information into company proprietary software while conversing via telephonePlace outbound phone calls for customers, confirmations or to obtain missing informationWorking with other internal team members regarding next steps and following escalation protocol

Qualifications

Minimum high school diploma or GED, preferred.Basic computer knowledge, Prior computer experience using Microsoft systems preferred.Intermediate Excel skills with the ability to run reports and analyze for accuracy, highly preferred.Strong communication/customer service skills, (written and oral) preferred.Ability to be an independent worker and self-directed.Ability to sit for long periods of time in an open setting.Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.Ability to work in fast pace environment.

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignmentsIn-depth knowledge in technical or specialty areaApplies advanced skills to resolve complex problems independentlyMay modify process to resolve situationsWorks independently within established procedures; may receive general guidance on new assignmentsMay provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $17.60 per hour - $25.20 per hour.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 05/26/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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