**Overview** **Annual Salary: $70,000.00 US Dollars** _The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program._ **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) **Position Summary:** Senior Specialist in Facilities drives the operational processes for work order management and service partner follow up **Position Responsibilities:** + Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities. + Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed + Works with Managers or Trade Specialists on resolution of problems + System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities + Works with client and service provider personnel to maintain and troubleshoot system access and usability + Provides required reporting, data, and dispatch updates for assigned client(s) + Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing + Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations. + Supports Digital & Technology development by providing user acceptance testing for system releases + Support successful operations consistent with ABM policies, programs, procedures, systems and guidelines + Monitoring and controlling of operatives to ensure completion of tasks to a high standard + Completing paperwork + Communicating with Line Manager + Training of staff and upkeep of records + Ensuring the time and attendance monitored and completed for payroll each month + Prioritize calls based on severity and availability of appropriate service tech **Experience:** + Knowledge of customer service principles and practices + Proficiency with MS Office (Outlook, Excel, Word) and other systems + Validated professional verbal and written communication skills + Familiar and comfortable making outbound calls + Good communication skills both verbal and written + Can work as part of a team as well as working alone + A proactive/can do attitude to work + Candidates must be punctual, trustworthy and have a good eye for detail The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. REQNUMBER: 115922