The Senior Technical Support Engineer analyzes and evaluates technical problems and/or functionality questions within the software based on the application, data source or integration with external applications to determine the best course of action in resolving problems and/or inquiries as they arise. As the Senior Technical Support Engineer, you will develop and maintain product knowledge relevant to product offerings, current support policies and methods of support delivery in order to quickly provide technically accurate and complete resolutions. You will also provide support and training to more junior members of the team. **_Please be aware the hours for this position are 1pm - 9pm._**