Job Purpose

To attend to customer tables and to maximize sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfaction  

Essential Roles and Responsibilities

Functional Roles and Responsibilities 

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations. 
• Take and process customer’s orders in an accurate and timely manner. 
• Follow sequence of service standards as per brand guidelines. 
• Understand and anticipate customer needs, being attentive but not intrusive. 
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers. 
• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards. 
• Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay. 
• Maintain cleanliness and hygiene standards. 
• Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines. 
• Ensure all administration is completed accurately and in a timely manner, including customer database cards 
• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures. 
• Carry out additional tasks as instructed by management.

Job Requirements

Education/Certification and Continued Education

Certification in Food and Beverage/ Catering would be an advantage

Years of Experience 

1-2 years of relevant experience in the catering industry

Additional Information