**Job Title** : Service Management Consultant **Location** : Chicago, ILLINOIS; Atlanta, GA; NY, NY; Dallas, TX or Houston, TX. **Travel** :25% **Job description** : Service Management Consultant Capgemini is seeking a skilled ServiceNow SPM (Strategic Portfolio Management) Developer to design, configure, and optimize solutions on the ServiceNow platform. This role is responsible for designing, developing, and implementing solutions on the ServiceNow platform, specifically focusing on the SPM suite including PPM, Demand Management and Resource Management **Key Responsibilities** : •Designing, configuring, and implementing the ServiceNow Strategic Portfolio Management (SPM) suite including PPM, TPM, Demand Management, Innovation Management, Strategic Planning Workspace, Resource Management, Financial Management and Project Management. •Lead customers in their efforts to leverage the standard capabilities of the ServiceNow SPM Suite to align their investments, resources, and work with business strategies •Configure and customize the platform, including forms, fields, workflows, and scripts, to meet business needs. •Gather requirements from internal and external stakeholders, communicate technical solutions, and work with other developers and teams. •Diagnose and resolve platform issues, ensuring optimal performance. •Prepare technical specifications, design documents, and configuration guides. •Assist during user acceptance testing (UAT) and provide post-implementation support. **Required Skills** : •Bachelor's degree in Computer Science, IT, or a related field. •5 years of experience as a ServiceNow Developer •At least one successful implementation of SPM •ServiceNow Certified System Administrator Certification required •Certified Implementation Specialist (CIS) - Strategic Portfolio Management certification •ITIL 4 Foundations required •Proficiency in ServiceNow customization, configuration, and scripting (JavaScript). •Experience with REST/SOAP, Glide API integrations and Flow Designer within ServiceNow. •Strong analytical, problem-solving, and communication skills. **Desired Skills** : •Experience with Agile/Scrum methodologies. •Familiarity with Portfolio Management tools and methodologies. •Knowledge of ServiceNow performance tuning and optimization practices. •External Client consulting experience highly preferred •Experience working in an Agile development environment is strongly preferred •Experience leading and directing multiple projects simultaneously. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS FS US INS_ **Title:** _Service Management Consultant_ **Location:** _IL-Chicago_ **Requisition ID:** _079785_