The Service Manager will oversee all aspects of the service, parts and warranty departments, manage a team of skilled technicians and support staff, and ensure compliance with company standards and industry regulations. This role requires a strong leader with technical expertise, excellent communication skills, and a passion for customer service.

Key Responsibilities:

Leadership and Team Management:

Recruit, train, and mentor service department staff, including technicians, service advisors, and administrative personnel. Foster a positive, collaborative work environment that promotes teamwork and high performance. Conduct regular performance reviews and implement professional development plans.

Customer Service:

Ensure the service department provides exceptional customer experiences, addressing inquiries, concerns, and complaints promptly and professionally. Oversee scheduling and workflow to meet customer needs and minimize wait times. Maintain high levels of customer satisfaction by ensuring quality workmanship and timely completion of service jobs.

Operations Management:

Develop and implement service department policies, procedures, and best practices. Monitor and manage department budgets, including labor costs, parts inventory, and equipment maintenance. Ensure compliance with safety and environmental regulations and company standards. Optimize workflow to maximize technician efficiency and reduce downtime.

Technical Expertise:

Provide technical guidance and support to technicians and service advisors. Stay current with industry trends, RV systems, and repair techniques. Collaborate with manufacturers and vendors for training, warranty claims, and parts procurement.

Performance Monitoring:

Establish and track key performance indicators (KPIs) to measure department success, such as customer satisfaction scores, revenue targets, and repair completion times. Analyze service department metrics and implement strategies for continuous improvement.

Sales Support:

Work closely with the sales team to ensure pre-delivery inspections and warranty repairs are completed efficiently. Identify opportunities to upsell additional services and maintenance packages to customers.