Job Description

Rolls-Royce Solutions Benelux B.V. is a subsidiary of Rolls-Royce Power Systems, a division of Rolls-Royce plc. We provide pioneering, integrated power solutions for the marine and infrastructure sectors and focus on digitalization and electrification, playing an innovative key role at the forefront of the energy transition. Our core business is supplying and maintaining sustainable power through diesel and gas engines and power systems for shipping, energy generation, construction, rail and data centers applications within the Benelux.

Whilst we are part of a global organisation, we have a solid and engaged team in our Dordrecht Office.

For our office in Dordrecht, The Netherlands, we are looking for a:

Service Support (m/f)

(Fulltime| 40 hours)

As a Service Support employee you are supporting the Case Owners with their primary service processes by performing a variety of department-related administrative and customer support activities. You are part of the Service team and report directly to the Teamleader Service Support.

Key Responsibilities

You create service tickets in the system at the request of the Case Owners and create 'Purchase Requests' for the purpose of supplying goods or services of third parties.

You manage the service administration, where the executed work orders are converted into invoices, warranty claims, or are booked on the VCAs (Value Care Agreements).

You process incoming invoices for service tickets

You handle customer inquiries and complaints through various channels, such as phone or email

Qualifications

Secondary Vocational Education (MBO 3/4) administrative or technical direction;

Minimum of 2-5 years’ work experience in technical sector;

Interest in technology

Experience with ERP Systems (preferred);

Proficient in Dutch and English;

We're Looking for a can-do team player with great social skills and flexibility;

What we offer

Function Group: 8 | Salary bandwidth: €3900 - €4900 gross per month;

Profit-sharing scheme;

8% holiday pay;

27 vacation days plus 13 ATV on a full-time basis;

Flexible Working Policy; 12 days of flexible work per month;

We provide an ergonomically equipped workplace (at home);

Good pension scheme (PME);

Be part of a team of enthusiastic and engaged colleagues;

Company Fitness plan;

This role offers a wide variety of tasks and strong opportunities for growth and development

A well-established international organization with wide development opportunities;

More about us

Our purpose is a force for progress – powering, protecting and connecting people everywhere.

Our behaviours are shown in our business; We put safety first. We do the right thing. We keep it simple. And we make a difference.

Rolls-Royce Power Systems has its headquarters in Friedrichshafen, Germany. We are over 10,000 people worldwide. Under the MTU brand, we develop and produce high-speed engines and propulsion systems for ships and heavy land, rail and Defence vehicles, as well as drive systems for use in the oil and gas industry and in power generation.

Our aim is to make diesel engines even cleaner and smarter. With our Green and High-Tech program we provide forward-looking answers to the growing challenges of the mobility and energy transition focusing on electrified drive systems as well as alternative fuels and energy sources.

Can you relate to this great opportunity? Then apply with a short motivation letter & CV.

Job Category

Service Operations

Posting Date

12 May 2025; 00:05