Our Client, a Health Insurance company, is looking for a ServiceNow Business Analyst for their Remote location. Responsibilities: + Document requirements and create clear specifications that can be understood by the ServiceNow development team + Enable agile methodologies and capture business requirements in agile stories + Liaise with stakeholders and developers to ensure that the solutions developed meet the needs of the business and its users + Provide proper communications to all stakeholders throughout the requirement and testing process + Manage the team work queue as needed Requirements: + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. + The requirements listed below are representative of the knowledge, skill, and/or ability required. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Education Level: Bachelor's Degree + Education Details: Business, Information Technology, Computer Science or related field + Experience: 3 years experience in functional, operational, business, data, systems or testing analysis. + In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. + Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions. + Moderate understanding of business analysis core competencies + Strong time-management and organizational skill, Proficient + Excellent communication skills both written and verbal, Proficient + Ability to organize stakeholder meetings, Proficient + Microsoft Office applications usage, Proficient + The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. + Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. + Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. + Detail-oriented + Highly organized + Strong analytical and problem-solving skills + Understanding of various project methodologies - SDLC, Agile, ITSM, & ITIL + Experience with ServiceNow ITSM, ITOM, and CMDB areas Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.