**Country:** India **Location:** Building No: 12C, Floor 9,10,11, Building No: 12B -Stilt floor, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India **Role:** Associate -Source to Pay **Location:** Hyderabad **Full/ Part-time:** Full-Time **Build a Career with Confidence** Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Among the many benefits, Carrier offers Retirement Savings Plan, Health Insurance, Time Off & Vacation Options, Parental Leave, Employee Scholar Program, Flexible Work Arrangements, Employee Assistance Program & Professional Development. **About the role** The P2P CoE SME will be responsible for providing subject matter expertise in the area of Procure-to-Pay (P2P) processes and systems. This role will involve working closely with various stakeholders to ensure the effective implementation and optimization of P2P solutions. The SME will also be tasked with identifying opportunities for process improvements and driving initiatives to enhance the overall efficiency and effectiveness of P2P operations. Additionally, the SME will play a key role in training and supporting end-users, as well as providing ongoing support and maintenance for P2P systems. + Align and apply policies, rules, scripts & procedures to Global processes + Support escalations and non-standard decisions in P2P ops + Ensure up to date role mapping in workflows and tools + Monitor compliance to local regulations + Monitor process performance (i.e. KPIs, root-cause analysis) on regional/country level + Develop and maintain Deep dives with business + Apply continuous improvement & training instructions + Stakeholder management on regional/country/location level **Job Description:** + Support complex Procure to pay and disbursement processes and dispute resolution + Act as a trouble shooter for team members of the sub-team to resolve complex issues with SSC customers and Business units + Complex call handling, dispute logging/management & supplier facing communication Journal processing and reconciliations. + Drive strong and accurate Disbursement process which supports success business execution + Organize operational level continuous improvement activities and support Team lead **Responsibilities:** + Review analyze and improve current Disbursement processes + Drive new process implementation incl. testing and stabilization for various ERP systems + Actively participate on process improvement and automation + Analyze the processes from various ERP systems + Provide process related training to different stakeholders + Closely cooperate with Team lead and all team members + Support other SSC teams on their queries/questions related to the function + Support on timely closure of open SOX issues and coordinate update of SOPs + Execute ad hoc tasks from business and management + Participate on different projects within the function + Support Team lead on KPI´s monitoring and SLA timeline + Support Team lead on various tasks incl. internal or external audit **Qualifications:** + Experience: 1 years + Education level required: University degree / bachelor’s degree / Professional certification in Finance + Carrier Excellence Certification Program: level “Associate” + Process oriented, detailed, analytical skills + Technical knowledge: Excel, ERP knowledge + Language: English (oral and written) + Project management experience + Demonstrated ability in a similar job in finance / accounting / customer service environment + Proficient in English (written & oral), another EU language is a plus + Strong analytical, communication skills + Flexible, proactive + Ability to navigate through complex organizational structures + Focused on continuous improvement + Presentation and social skills **Benefits** We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary. + Have peace of mind and body with our health insurance + Drive forward your career through professional development opportunities + Achieve your personal goals with our Employee Assistance Programme. **Our commitment to you** Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ . Join us and make a difference. **Apply Now!** **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice