Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space. Overview Lake Arrowhead Resort and Spa is hiring a Part-Time Spa Receiptionist for the Summer Season, May - September. BASIC FUNCTION: The Spa Receptionist is responsible for providing operational support to the Spa Supervisor, Director of Rooms, and Service Providers to ensure smooth operation for guests. This position requires the spa receptionist to check in / out guests while maintaining a professional and calming atmosphere. ESSENTIAL FUNCTIONS: 1. Maintain complete knowledge of all aspects of the Spa, including, however not limited to, venue features and layouts, treatments & services provided, retail products and their benefits, hours of operation. 2. Develop spa services knowledge by learning about all of the resort’s spa services including massage, aesthetics, fitness center, and fitness classes. 3. Keep spa lobby, front desk, gym, locker rooms, and all service areas clean, organized and in immaculate condition. 4. Completes daily assessment of the entire spa facility ensuring high standards of presentation and cleanliness. 5. Greets guests with direct eye contact and a smile, welcoming them to Spa of the Pines. 6. Provides guest tours of the facilities, along with information about services offered in the resort. 7. Provide updates and accurate information regarding spa services, memberships, and activities. 8. Confirms spa services and scheduling by greeting guests, reviewing reservations, creating and/or editing reservations, and making necessary changes. 9. Achieves a high quality of guest service by answering inquiries concerning spa services and general information. 10. Maintain a cash bank effectively; running daily reports and performing end of shift drops. MARGINAL FUNCTIONS: 1. Any other duties as assigned. 2. Maintain the cleanliness and neatness of facility daily. Qualifications QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE  High school diploma or equivalent.  Previous spa experience preferred.  Ability to work in a fast-paced environment.  Previous experience in customer service preferred.  Cashier experience required.  Must possess a positive, friendly, and professional attitude to all customers, employees, and guests.  Computer knowledge preferred, Word, Outlook, Teams and Excel.  Ability to communicate effectively.  Must be able to connect with various types of personalities.  Must maintain a neat, clean and well-groomed appearance and uniform.  Must be able to read, write, and speak English clearly to ascertain and document client information.  Must be able to perform basic math functions including adding, subtracting, multiplying, dividing numbers and percentages.  Must be able to work various schedules, including days/nights, weekends, holidays, and overtime as needed.  Must have reliable transportation to and from work. Compensation Range The compensation for this position is $16.50/Hr. - $17.50/Hr. based on qualifications and experience.