Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Hybrid) Specialist Fraud Trainer at our San Antonio, Texas or Alexandria, Virginia service center. The primary purpose of this position is for the Specialist, Fraud Trainer (SFT) to create and maintain training material to deliver to the fraud team in a virtual or in class setting. The trainer will be responsible for learning and staying up today on all fraud types and updating the material as necessary. The role will also include updating and maintaining policy and procedure documents to ensure accuracy. Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. + Responsible for creating training to cover fraud events such as, Account Take Over, Fraud Applications, ID Theft Rings, Synthetic ID, Check Fraud, Scams, ACH, Credit Bureau Corrections and Wire Fraud. + Ensure all materials are accurate and up to date for all fraud lines of business. + Work with Fraud team managers and senior leaders to ensure classroom schedule (either in person or virtual) is kept up to date and there are no conflicting training classes. + Create and maintain continuing education for areas in fraud that are having specific challenges. + Utilize business partners such as the Threat Intel team to ensure all areas of the fraud review are incorporated into the training. + Regularly review and update policies and procedures ensuring accuracy and consistent formatting across all lines of fraud. + Set up monthly meetings with Sr Leadership team to provide updates on progress of new hires and their 30, 60, 90-day competency levels. + Track attendance and provide feedback to new hire manager. + Set up classroom or virtual classroom to meet the needs of the current material being taught. + Ensure new hire training material includes but is not limited to: Actimize, Fraud Net, Salesforce, AFS/EWS, FCRM, Hogan, FICO LOS and other fraud tools. + Work with quality assurance to create refresher sessions on frequently captured errors. + Complete projects upon manager’s request. + Assist in production in instances where all work is up to date. Qualifications Equivalent combination of education and experience is considered. + Bachelor’s Degree in related field is preferred. + Minimum of three (3) years’ experience in fraud or banking required. + Previous training experience is preferred. + Knowledge of Credit Cards, Debit Cards, Personal Loans and Deposit Account. + Knowledge of fraud schemes to include, ID Theft, Synthetic ID, Account Takeover, ACH and Wire fraud. + Proficient working with Microsoft Office and maintains excellent oral writing skills to interact and communicate with coworkers, members, senior management and the general public with a high degree of professionalism. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional licenses and/or certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel The ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. #LI-Hybrid