At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Supervises and coordinates all restaurant activities in accordance with Loews Hotels standards. Assists all managers in the Restaurants with supervising the restaurant/outlet to include; planning, organizing, directing and coordinating all restaurant activities to ensure efficient operation of department. Assists with training and scheduling of team members, monitors the host/hostess stand and service delivers to ensure proper service to guest.

Job Specific (90%):

Performs departmental opening and closing dutiesMonitors and supervises department staffAssists with the scheduling of restaurant staff according to established guidelines and forecasted needsRepresents the Restaurant Manager in his/her absenceEnsures adherence to departmental and Loews Hotels guidelines, policies and proceduresPersonally supervises dining room and kitchen activities to ensure quality production/delivery of product/serviceInteracts with guests frequently to ensure satisfaction and enjoyment of dining experienceSupervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shiftInspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisorInventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of businessOther duties as assigned

General (10%):

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with Loews Hotels standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with Loews Hotels standards, policies and rulesRecycles whenever possibleRemains current with Loews Hotels information and changesComplies with Loews Hotels uniform and grooming guidelines

Qualifications

Required:

Experience working in food service and quick serve operationsCertifications; ”Food Service Manager” as required by State of Florida regulations, TIPS or equivalentAbility to work flexible schedule to include weekends and holidays

Preferred:

Associate of Science degree or advanced Food Service experience

Education:

Associate of Science degree or advanced Food Service experience