At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

Required Qualifications

Must be at least 16 years of age Licensure requirements vary by state Must have the ability to perform the following tasks: Customer Service

Greet each customer in a courteous and professional mannerAssist all pharmacy and front store customers with their questions and concernsRequest additional help when needed to maximize customer satisfactionMaintain customer/patient confidentiality according to HIPAA and company standardsAnswer telephone with appropriate greeting OperationsComply with all federal and state laws, rules and regulationsComply with CVS policy and procedures at all timesAdhere to CVS workflow and ensure quality assurance standards are maintained at all timesMaintain prescription prioritization throughout prescription processingProcess prescriptionsIncluding translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottleslabeling of prescriptionsResolve Third Party rejections and complete any manual claim formsPerform all register transactions, in adherence of CVS policy and proceduresThis includes cash, check and charge transactionsBag merchandise upon completion of salePerform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)Communicate with all healthcare professionals when permissible and according to state lawRetrieve and file prescriptions appropriately according to State and Federal LawParticipate in all required store operational meetingsMaintain a clean, organized and professional pharmacy department, according to CVS standardsAccess, input and retrieve information to/from the computerStand for extended periods of timeAssist front store operations when needed Inventory ManagementMaintain in-stock by ensuring all inventory management policies and procedures are followedUtilize appropriate report(s) to maintain replenishmentPull outdated, damaged and recalled merchandise and prepare for returnAssist with putting away drug orders (except CIIs) as permitted by lawPreferred Qualifications

Required Qualifications continued: Front Store Activities

Operate a cash register including cash transactions, checks, chargesFollow company policies and procedures regarding cash register performanceRequest additional help when needed to increase customer satisfactionGreet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaintsPrice merchandise utilizing price gunsStore cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweepingStock shelvesComplete price changes: document counts, utilize price gunsAnswer the telephone using the appropriate greetingProcess photofinishing ordersMaintain check-out area: fill register supplies, bags; wipe counter tops;Issue rainchecks when requestedReact to potential shoplifters following company guidelinesMaintain customer/patient confidentialityMaintain card department: order, stock, inventory, signingMaintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)Reset departments/end caps following POGsDisplay and sign weekly, promotional and seasonal merchandisePrepare damages: document counts and item numbers, seal traysIn-store signing, including: shelves, displays, dump baskets, windows, ceilingAssist Pharmacy personnel when neededComplete minor in-store repairs i.e., carriage poles, change light bulbsWork out reserve stockAssist customers with large purchases (taking out to vehicle)Unload and load trays/cases - 35 pound maximum to a height of 4 feetMove trays/cases from one location to another Human ResourcesSupport scheduling activities according to the needs of the business and workflow modelComplete all required training programsCommunicate with field management and corporate any required reportingEducation

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:

$17.35 - $17.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.