If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion! We're not just the pioneers of the nutritional smoothie; we're the champions of inspiring people to live a healthy and active lifestyle. With over 1300 stores and counting, we’ve grown to become the largest nutritional smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients, and blend with a purpose. At Smoothie King, we're serious about our clean ingredients and passionate about our guests' health and wellness journeys—but that doesn't mean we don't know how to have a good time. Here, you'll find work that's equal parts challenging and rewarding, all within a culture that's as amazing as our smoothies. We're committed to continuous improvement, achieving our goals, and fostering a supportive and collaborative environment where every team member can thrive. Overview The Store Systems Analyst plays a critical role in supporting and enhancing Smoothie King’s in-store technology solutions. This position serves as the primary liaison between internal teams and third-party support providers, ensuring seamless escalatory support and efficient resolution of technical issues. The analyst will also be responsible for configuring, testing, implementing, and maintaining store systems applications and associated hardware across both Company and Franchise locations. This role oversees the administration and upkeep of Smoothie King’s Point-of-Sale (POS) platforms—both on-premises and digital—as well as Back Office systems, ensuring their reliability, accuracy, and alignment with business needs. Troubleshoot and resolve escalated technical issues in the Store Systems support queue, collaborating with internal teams as needed. Use Root Cause Analysis techniques to identify recurring problems and recommend solutions to improve system reliability. Deliver responsive, guest-focused support within defined Service Level Agreements (SLAs). Provide clear and timely updates on the status of escalated issues, including estimated resolution times and next steps. Set up and maintain user access, security roles, and permissions for POS and Back Office applications. Conduct quality assurance testing for system requests, enhancements, and integrations to validate functionality. Follow established IT policies and procedures related to system lifecycle management, change control, and performance monitoring. Support store-side applications including sales audit, inventory, and replenishment systems. Maintain accurate documentation for store system processes, troubleshooting steps, and support procedures. Assist with gathering system requirements by working with end users and internal teams to understand business needs. Responsibilities Strong written and verbal communication skills, with the ability to interact effectively across departments. Well-organized and able to manage tasks across multiple projects in a fast-paced environment. Demonstrated experience in technical support roles, with hands-on troubleshooting of both hardware and software issues. High attention to detail and accuracy when diagnosing issues or performing system changes. Comfortable working cross-functionally to support internal teams and external vendors. Flexible and adaptable, with a willingness to take on evolving responsibilities in a growing organization. Solid analytical and problem-solving skills to support root cause identification and issue resolution. Able to interpret technical documentation, manuals, and system logs effectively. Self-motivated and capable of working independently with minimal supervision. Approachable and professional, even under pressure or when handling escalated issues. Curious and resourceful, with the ability to research technical issues and tools as needed. Comfortable working in a collaborative, team-oriented support environment. Familiarity with change management processes and POS operational procedures. Promote the culture, values, and mission of Smoothie King. Qualifications Associate degree or higher in Information Technology, Business, or a related field; or equivalent operational experience. Minimum of three (3) years of experience in technical support or Service Desk role. Hands-on experience testing and supporting POS (Point-of-Sale) and Back-of-House (BOH) applications, including releases, patches, and upgrades. Working knowledge of payment processing systems, including credit cards, stored value, and loyalty integrations. Personal passion for health and fitness is a plus. What We Offer What We Offer Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members. It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. With our core values at the forefront of every decision we make, it allows for collaboration, passion, and a no-limits mindset when it comes to your future! We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work. Our Mission Inspire people to live a healthy and active lifestyle. Our Vision To be an integral part of every health and fitness journey. At Smoothie King, when we say inspire people, we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes “We Are Better Together” and “We Do the Right Thing”. We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability. If you are a person with a disability and you need assistance in applying for a position with Smoothie King, please call our People Services Department at 214-935-8900 and direct assistance will be provided.