Company Description

With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.   

Job Description

The Frontline Mountain Sales Agent sells and promotes Aspen Skiing Company products, including lift tickets, season passes, equipment rentals, lessons and activities. The Frontline Mountain Sales Agent engages directly with guests, processes transactions, and delivers exceptional guest service in both indoor and outdoor environments. This role may be based at any Aspen Skiing Company location. This position reports to the Ticket Office Manager.

Applications for this position will be accepted until June 13, 2025.

Essential Job Functions / Key Responsibilities 

Sell and promote seasonally offered products and services, including lift tickets, season passes, rentals, lessons, and activities Process transactions, handle payments, and reconcile sales at the workstation Greet and assist guests in various weather conditions, ensuring smooth and efficient lift access Deliver outstanding guest service, adapting to different situations to create a positive experience Research, troubleshoot, and resolve ticket-related issues while following company policies and procedures Stay informed about Aspen Skiing Company’s offerings, events, and software systems through ongoing training Educate guests about Aspen Skiing Company’s environmental initiatives and community programs Other duties as assigned 

Qualifications

Education & Experience Requirements 

High School Diploma or equivalent required; college degree preferred Minimum of one year of professional experience required; resort experience preferred Minimum of one year of experience using a Point-of-Sale (POS) system preferred 

Knowledge, Skills & Abilities 

Strong communication and comprehension skills in English Strong cash-handling skills and ability to accurately process transactions Accuracy in processing payments, issuing tickets, and maintaining records Strong teamwork and collaboration skills to ensure seamless guest experiences across departments Ability to interact professionally with guests, resolve concerns, and create a welcoming environment Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools Ability to troubleshoot ticketing or access issues while maintaining company policies Comfortable working in various weather conditions and maintaining professionalism in high-pressure situations

Additional Information

Work Environment and Physical Demands 

Ability to be on your feet, kneel and bend for extended periods of time   Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces  Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

 

 

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster