Transdev Services, Inc. - Job Description Job Title: Supervisor, Fare Revenue Position Type:Non-Exempt Reports to:Manager, Fare Revenue This is an important position in the Fare Revenue section of Transdev’s Brokerage office for the SFMTA’s SF Paratransit Program. It is critical to many day-to-day accounting functions related to fare revenue collection, customer debit card account services, financial reporting and other reporting of metrics and key performance indicators. Transdev is proud to offer a competitive compensation package ranges from a minimum of $23.50 per hour to a maximum of $25 per hour DOQ Benefits include: * Vacation: minimum of two (2) weeks * Sick days: 5 days * Holidays: 12 days; 8 standard and 4 floating * Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. General Job Responsibilities: Position is responsible for reviewing and validating service provider invoices in accordance with established processes and contractual requirements and preparing check requests after review is complete; maintaining statistical spreadsheets; assisting with preparation of the monthly service invoice; verifying Card One transactions; assisting taxi patrons with debit card problems and handling customer service calls. It may be necessary from time to time for this position torelieve the lobby customer service teller during absences for sick leave and vacations or when necessary for other reasons. This position is expected to provide oversight and will assume lead responsibilities in the absence of the Manager of Fare Revenue. Must also monitor phone queues, number of agents logged onto phone system, and assistwith lobby customers and phone patrons where assistance is necessary and assist the manager with team supervisory responsibilities. This position must be able to take direction and establish priorities within given parameters. Work hours are generally 8am to 5pm, Monday through Friday. Typical Duties: * Assists with oversight of functions related to fare collection, fare media sales and accounting of all fare revenues collected * Assists in directing daily operations of lobby and mail teller functions and customer services related to passenger accounts management. * Assists with training and provides guidance/direction to the finance staff that supports the best results in customer services and report generation. * Tracks and monitors performance by armored car transporter responsible for the secure transportation of collected funds to banking sources. * Tracks and reports daily performance of Broker and Operations call center staff. * Conducts reviews of data generation and using MS Excel or other tools performs reviews to ensure accuracy. * Provides assistance to Manager of Fare Revenue with staff scheduling, staff performance evaluations, and assigning work responsibilities for the facility's accounting staff. * Other duties as required. * Travel requirement outside of immediate area, less than 10 percent: Qualifications: * High School Diploma or GED required * Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field preferred. * At least 3 years of responsible and high-level performance in accounting, fare sales/transactions, reporting, contract monitoring, contract compliance and related work in the passenger transportation industry is required. * Knowledge of relevant federal and state employment laws * Thorough knowledge of basic accounting principles and related laws, ordinances and regulations underlying this aspect of transit operations * Thorough knowledge of the methods of operation of the transit system’s staff and operational departments * Ability to deal with state and local government * Ability to oversee, establish and manage cash handling procedures * Experience with cost control and financial/budget experience handling fast-paced accounting-based operations * Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint and other financial programs such as Quicken * Good written and oral communication and presentation skills; ability to influence people at all levels of the organization * Ability to organize and perform work efficiently with strong attention to details * Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: * Must be able to work have some flexibility in work schedule. * Work environment will be 95% indoor office setting. Compensation: Your compensation will be a minimum of $23.50/Hour. We request that you report all hours worked for each period to rationalize the payroll expenditure. Our payroll guidelines require the time spent working in this position does not exceed forty (40) hours within a seven (7) day period. Therefore, any overtime hours must be approved in advance by your immediate supervisor. Hourly wage may be subject to a pay increase of $1.50/Hour (to $25.00 per hour) contingent on successful completion of 180 days of employment and specified and agreed-to performance goals. Start Date: Your expected start date is On or Around June 1, 2025 Benefits: Your position may qualify you to participate in the Company's benefit programs. If you are eligible for benefits, you will receive additional information under separate cover or from your Human Resources Representative. This information will include when your benefits become effective, benefit plan details, instructions for how/when to enroll, and where to go for further information: Paid Time Off: Your paid time off will follow either the employee handbook or collective bargaining agreement, if relevant, depending on your role and location: Work Location:This job’s primary location is based in Transdev’s San Francisco, CABrokerage office About Transdev:Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster:http://www1.eeoc.gov/employers/poster.cfm The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants will be provided with our CA Employee Privacy Policy. Drug free workplace. Work Environment:Ninety-five percent (95%) of the work performed in the capacity of this position is in a professional office environment that is clean, well lit, and in compliance with the ADA’s Architectural Standards. Minimal lifting is required and never any more than boxes of 25 pounds. The remaining five percent (5%) level of work may be performed off site but never in unsafe or hazardous surroundings. The office is environmentally friendly and neither smoking nor artificial scents are permitted in the work environment. Internet Web Site:www.transdevna.com Job Category: Management & Above Job Type: Full Time Req ID: 5308 Pay Group: YS5 Cost Center: 5936 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.