Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.

Our Tax & Accounting division is seeking to appoint Support Analyst, based in Hyderabad office working primarily on our corporate suite of products. This role will suit a person who is interested in pursuing a career as a Tax & Accounting Product Specialist.

The ideal person we are looking for will be someone who has an Accounting Degree and significant technical expertise, providing support for complex software, Tax & Accounting products, to end users in a commercial environment.

This opportunity will see you liaising with our customers and internal stakeholders to assist with inquiries relating to our desktop and cloud solutions. You will also provide 1st level support to clients on all functional aspects of the application and understand issues that are affecting their use of the application and platform.

About the Role:

Answering, resolving, and updating all TAX related incidents and service requests from users and logging them in the service management system

The individual would document and track customer information using our CRM system in accordance with our best practice standards and management instructions

Answering phone calls in a timely manner, responding to all calls within the Service Level Agreements (SLA) and resolving as many incidents and service requests as possible on the first call / contact

Stakeholder management - providing timely and relevant updates to internal and external stakeholders

Follow appropriate departmental and company procedures and policies and maintain good working relationships with internal departments and customers

Experience in a client-facing Service Desk or Support Analyst role, troubleshooting and desire to learn

Ability to multi-task, work under pressure and to tight deadlines, Adaptable and flexible to business demands

Ability to learn and understand new software products with ease along with Excellent organization, planning and implementation skills

Contributing to a positive business relationship with our customers

About You:

Proficient with Microsoft Word, Excel, Outlook, Salesforce

High standard of professionalism along with excellent written and verbal communication skills

Good numerical and problem-solving skills

Experience in a client-facing Service Desk or Support Analyst role

Ability to learn and understand new software products with ease

Excellent organization, planning and implementation skills

Experience identifying and implementing support team processes improvements 

Adept at navigating within a complex matrixed organization 

Ability to prepare and deliver presentations for various audiences.

Ability to understand and interpret financial statements and to train others on process and system applications.  

Ability to create and maintain spreadsheets and databases.  

Requires 3+ years of Tax relevant work-related experience (Experience in Corporate Tax and Tax Provision/Software preferred).

Bachelor's degree required.

Flexible to work rotating shifts between 6AM to 3PM and 11AM to 8PM.

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.