Join Our Team at Complete Care!

At Complete Care, we’re more than a healthcare system—we’re a community committed to clinical, operational, and cultural excellence. As a multi-disciplinary organization focused on injury care, we combine top-tier talent with leading-edge technologies to deliver compassionate, high-quality care across our growing network. We’re currently seeking a Support Implementation Technician who is detail-oriented, solutions-driven, and excited to play a hands-on role in supporting our team and technology infrastructure. This position is ideal for someone who enjoys troubleshooting, traveling to various locations, and making a real impact through daily problem-solving.

Key Responsibilities

Work closely with the Support Administrator to resolve escalated ticketsCommunicate with users to resolve issues via phone, email, or in personDiagnose and troubleshoot software, hardware, and network issuesInstall, configure, and update systems, applications, and peripheralsAssist users with navigating systems and applicationsDocument support activities and resolutions in the ticketing systemDeliver technical training to end-usersPerform routine system maintenance and updatesEscalate complex issues to senior technical staff as neededAssist with equipment or office installationsCoordinate with vendors and service providers as neededSupport logistics of equipment delivery and pickupHelp maintain company vehicles and ensure routine upkeepCollaborate with departments to address cross-functional issuesParticipate in team meetings and contribute to process improvements

Success Metrics

Ticket Resolution Times – Drive continuous improvement by reducing response and resolution timesUser Satisfaction – Maintain high levels of user satisfaction through effective communication and resolution

Qualifications

High school diploma or equivalent requiredAssociate’s or Bachelor’s in IT, Computer Science, or related certifications. CompTIA A+ preferredMinimum of 2 years in support or customer service rolesProficient in Windows, Microsoft Office Suite, and basic networkingValid driver’s license and clean driving recordAble to lift and move up to 50 poundsExcellent communication and people skillsOrganized, reliable, and self-motivatedStrong problem-solving skills and ability to work independently or as part of a team

Why Complete Care?

Joining Complete Care means being part of a mission-driven team dedicated to quality care and innovation. We foster a collaborative environment, invest in our people, and empower employees to make meaningful contributions every day.

We are proud to be an equal opportunity employer, offering employment opportunities to all, regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.