GENERAL SUMMARY – Manage a full service Corporate Travel department to ensure all business travel needs are met PRINCIPAL DUTIES AND RESPONSIBILITIES + Manage a staff of travel & expense associate(s), assigning and directing work + Primary administrator for Concur Travel & Expense tool and Corporate Card programs, including reporting, audit-rules, account-coding, negotiated rate loading, third-party integration, internal controls, email reminders, expense pay, custom messaging, and travel configuration + Ensure superior customer service by consulting with customers and developing customer service skills of staff + Ensure international travel arrangements booked outside of online booking tool are completed timely and accurately + Work with Procurement acting as liaison between Global Travel Suppliers (Air, Car, Hotel, etc.) and end-users to support company strategies and performance + Ensure timely processing of all travel related invoices and corporate credit cards held by the Travel team + Develop and deliver traveler communication, training, and education, to ensure understanding of processes, procedures, and policy compliance Business owner of travel management software + Administer the Corporate Lodging Consultants program + Work closely with the Travel Management Company (TMC) to understand programs, implement tools, and negotiate beneficial contract terms + Provide reporting and analysis when requested to assist other department with travel budgets + Other duties or special projects as assigned by manager MINIMUM REQUIREMENTS + High school diploma + 5 years travel management experience + Strong communication and customer service skills + Ability to work with all levels in the organization + Experience managing others and working cross functionally + Proficient with Microsoft Excel, Word, and PowerPoint + Proficient with use of a GDS booking tool + Ability to work outside of regular business hours to accommodate needs of travelers PREFERRED REQUIREMENTS + Associate degree in business or related field + Detailed knowledge of Concur Travel and Expense software