Insight Global is looking for a fully remote UC Analyst to join one of the top Insurance companies on a contract basis to support the delivery of IT services to meet service- level agreements for internal and external customers.

Responsibilities Include:
-Support the delivery of IT services to meet service level agreements (SLA) for internal and external customers.
-Assist in the planning, design, implementation and operation of complex Telephony Infrastructure systems that include the following services:
IP telephony
IVR Systems
Contact Center services and applications
Data Center networking environments
-Monitor network telephony performance and capacity in the areas of response, throughput, availability, and capacity.
-Leads change, incident, and problem management tasks with production network team.
-Knowledge management input, development of support runbooks and transition to operational process.
-Conduct performance monitoring and baseline analysis, with a keen focus on improving service robustness, resilience, and stability.
-Participate in maintenance and testing of disaster recovery plans, processes, and procedures necessary to recover services in the event of a disaster.
-Responsible to comply with corporate IT and Security policies.
-Manage vendor relationships for maintenance and support of existing systems.
-Provide 24x7 on-call support on a rotating basis.
-The ability to work occasional early or late shifts to support changes.
-Occasional travel will be required.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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