Unit Representative – Home Care/Hospice

Reports to:  Clinical Team Manager

Job Qualifications/Experience:

High School Diploma, Bachelor’s degree preferred At least three years administrative experience or a graduate of an accredited business school with at least one-year administrative experience Ability to use office equipment efficiently including computer proficiency Ability to work in a team setting Highly organized Demonstrates excellent communicative and customer service skills Ability to identify problems and seek the appropriate assistance to rectify them. Ability to work with diverse group of colleagues and customers at all levels of the organization.

 

Duties & Responsibilities: 

Assists with team members scheduling including weekends: Assigns scheduled visits to appropriate team members Communicates with clients to confirm visit dates and times for visits Collaborates with answering service to provide on-call triage assignment including updates throughout the month.

 

Maintains calendars for team members schedules: Prepares and distributes monthly schedules Maintains accurate electronic schedule in EPIC.

 

 Manages communications for assigned clinical team:  Receives and delegates phone calls, letters and faxes to appropriate team member Effective communication to facilitate optimal customer service Maintains confidentiality.

 

 Works in collaboration with all agency team members: Supports other clinical teams based on agency need Flexes work hours to ensure office coverage Accepts other assignments as requested/assigned.

 

Manages various reports with appropriate follow up with field clinicians, Clinical Assistant Managers and Team Manager.

 

Orients new employees: Cross trains to learn new skills and demonstrates a willingness to teach other.

 

Assists with management of IDT and staff meetings:  Assists with management of team meeting calendar Assists with scheduling and managing annual competencies and mandatory in-services Coordinates services for outside labs, tracks lab results and faxes to field nurse and physician Provides lab results to clinical team Assistant Manager for review Coordinates and facilitates  DME orders including faxing request to MD for signature and communicating with DME company regarding progress of order.