Aspen Hospitality, a division of Aspen One, owns and operates a portfolio of hotels and residences that currently consists of The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and its affiliated Residences at The Little Nell, both of which are located at the base of Aspen Mountain; the Limelight Hotel Aspen and Limelight Hotel Snowmass in Colorado; the Limelight Hotel Ketchum near Sun Valley in Idaho and the Limelight Denver, adjacent to Denver’s Union Station. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are currently in development as well as a new Nell property at Rockefeller Center in New York City. Aspen Hospitality also owns and operates the Aspen Mountain Club and the Snowmass Mountain Club. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and Aspen Ventures and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspenhospitality.co.
Job DescriptionPosition Summary
The Vice President of Hotel Operations, Aspen Hospitality plays a pivotal role, overseeing the operational aspects of multiple hotels, ensuring each property delivers exceptional guest experiences while maximizing operational efficiency and profitability. This highly focused, results-driven position guides and directs hotel management in development, production, promotion, and financial aspects of each hotels services. This role assists in the development of meaningful, achievable hotel budgets and other short- and long- term hotel strategic goals. This position reports to the CEO of Aspen Hospitality.
The budgeted salary range for this position is $250,000 - $325,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until June 15, 2025.
Essential Job Functions/Key Job Responsibilities
• Work in conjunction with the General Managers to actively manage key property issues
• Reviews individual hotel’s performances to analyze results and implements improvement where appropriate by identifying opportunities and areas needing to be re-engineered, reorganized, restructured, downsized, or eliminated
• Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest service expectations
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
• Review and address guest feedback with hotel managers in order to achieve positive outcomes and high levels of customer satisfaction
• Understand the strengths and weaknesses of the competition and finds opportunities for the hotel to exceed the competition
• Hold regular briefings and communication meetings with the General Managers and other senior staff regularly to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality
• Aid in preparation of financial forecasting, budgeting, and other strategic planning
• Ensure all brand standards are in place and help implement any new or updated brand initiatives as needed
• Work with hotels Food & Beverage Departments in the development of menus to ensure profitability in the hotel’s food outlets
• Evaluate the results of overall operations regularly and systematically and reports these results to the CEO of the division or broader company
• Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness of their safety committees/teams
• Consistently reinforces the focus and adherence to company standards, practices, policies, procedures, safety, and risk management ensuring hotels are properly maintained by following mandatory preventative maintenance plans and guidelines
• Actively manage operational and overhead costs to maximize revenue, with direct involvement in revenue management, pricing strategy, and sales and marketing for hotel properties
• Authorize expenditures and monitor cost controls with exceptional ability to control labor
• Monitor, promote, and encourage the use of morning and/or afternoon meetings, one-on-one meetings, and staff meetings in addition to conducting area meetings on a quarterly basis
• Other duties as assigned
Education & Experience Requirements
• Bachelor’s degree in Hospitality Management, Business Administration or related field
• 10+ Years of Experience in an executive-level hotel operations role
Knowledge, Skills & Abilities
• Proficient knowledge in MS Office, strong Excel skills, and knowledge of hotel property management systems
• Maintain a good understanding and promote successful implementation of hotels sales and marketing goals and initiatives
• Knowledge of inventory requirements for Food & Beverage Departments and ensure proper monitoring of inventory is completed
• Excellent communication skills, both written and oral
• Experience in developing and managing budgets and revenue proposals
• Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed goals with the ability to hire, train, and provide career development for hotel management roles
• Strong conflict management skills with ability to speak clearly and persuasively in positive or negative situations
• Excellent presentation skills in delivering monthly, quarterly and annual meetings
• Build morale and group commitments to goals and objectives
• Ability to multi-task and track completion dates to ensure timelines
• Review, analyze, and respond to performance metrics/data received from various reporting systems
• Read, analyze, and interpret documents including financial reports and legal documents
• Promote the development of internal talent for future management opportunities for the company’s succession planning program
• Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
Work Environment & Physical Demands
• Ability to sit for extended periods of time
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull up to 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 25)
• Ability to work flexible schedules, including weekends and holidays required
• Ability to visit each hotel on a regular basis
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
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