Visitor Center Associate **Dubuque Arboretum & Botanical Gardens** 1 Positions ID: 69109 Posted On 05/23/2025 **Job Overview** **Company:** Dubuque Arboretum and Botanical Gardens (DABG) Address: 3800 Arboretum Drive, Dubuque, Iowa 52001 Employment Type: Seasonal – April 26 th to Nov 2 nd Hours: Weekends – Doing either 3-8 hour shifts based on need and special events Rate: $8.50 per/hour Job Summary The Dubuque Arboretum and Botanical Gardens is seeking a friendly, reliable, and customer-focused Visitor Center Associate to join our team. This seasonal role offers the opportunity to work in a beautiful, tranquil environment while supporting our visitors and dedicated volunteers. The Visitor Center Associate is responsible for ensuring the smooth operation of the Visitor Center, Gift Shop, and related activities during weekends. **Job Description** Qualifications: + Excellent customer service and communication skills + Ability to work both independently and collaboratively + Strong attention to detail and organizational skills + Ability to remain calm and professional under pressure + Positive, professional representation of the Gardens at all times + Comfortable handling cash and balancing a register + Experience with credit card machines and basic computer skills + Friendly, approachable, and helpful demeanor + Commitment to the mission, vision, and values of DABG Essential Duties and Responsibilities: + Open and close the Gift Shop and Visitor Center following established procedures + Process memberships, donations, and photography passes + Ensure cleanliness and organization of the Visitor Center, Gift Shop, rental spaces, restrooms, and other public areas + Identify and report safety concerns or issues to appropriate personnel + Assist guests with purchases and provide information about DABG and local attractions + Support volunteers and staff as needed + Assist rental and wedding guests, ensuring adherence to reservation timelines and policies + Promote membership, donations, rentals, and volunteer opportunities + Direct guests to online resources or appropriate staff contacts + Stay informed about the Gardens’ horticulture, exhibits, events, and programs + Demonstrate reliability, self-motivation, and problem-solving abilities + Maintain confidentiality of sensitive information + Answer incoming calls to the Gift Shop + Perform additional duties as assigned **Supervision** The Visitor Center Associate reports directly to the Volunteer & Intern Coordinator and the Executive Director. **Desired Conditions of Employment** + Valid driver’s license + Availability to work weekends and holidays + CPR/AED certification is a plus + Experience operating a cash register and credit card machine ***Dubuque Arboretum & Botanical Gardens reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied, or otherwise. The employment relationship remains "at-will”. Dubuque Arboretum & Botanical Gardens is a Drug-Free workplace and an Equal Opportunity Employer. We base all aspects of employment including the decision to hire, promote, discipline, or discharge, on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.*** Primary Contact 1671040239932 Jenna Hirtz Executive Director , 563-556-2100 Phone Phone Phone Fax director@dubuquearboretum.net Email True True True **Job Details** Categories Advertising/Marketing/Public Relations Arts and Entertainment Building and Grounds Cashier Clerical/Office Administration Customer Service Education Environmental/Quality Assurance/Safety Food and Beverage Grocery Hotel/Hospitality/Tourism Housekeeping/Janitorial Purchasing Retail Sales Sales/Service Tourism Volunteer and Non-profit Location Dubuque, IA Job Type Seasonal Full/Part Part Time **Qualifications** Education High School/GED Company ID 965 Job REQ # \# Positions 1 Start Date 20250523 End Date 20250608 Featured Job TH Ad TH Comments **Similar Jobs** Assistant General Manager / Director of Booking | Grand River Center Assistant General Manager / Director of Booking | Grand River Center Assistant General Manager / Director of Booking | Grand River Center Assistant General Manager / Director of Booking | Grand River Center Assistant General Manager / Director of Booking | Grand River Center Assistant General Manager / Director of Booking | Grand River Center Welder / Welding Production Associate Sedona Staffing Services Packaging Associate Express Employment Professionals Graduate Assistant - Heritage Center Social Media University of Dubuque DISTRIBUTION CENTER UTILITY I-PT Telegraph Herald **Share this Job** Dubuque Arboretum & Botanical Gardens **About the Company** The Dubuque Arboretum and Botanical Gardens (DABG) were established in 1980 and comprise 56 acres. Admission is free and the grounds are open year-round from 7 a.m. to dusk, welcoming around 83,000 visitors from all over the world each year. DABG was created and is maintained mainly by volunteers and staff members. We have around 300 volunteers who help in our gift shop, office, gardens, maintenance, planning, and operations. DABG is a popular spot in the community for outdoor weddings, concerts, and special events. DABG includes the following gardens: Herbs, Hostas, Roses, Annuals and Perennials, Cacti, Prairie, Wildflowers, Hydrangeas, Children's Gardens, Garden of Eat'n, Japanese Garden and Koi Pond, Formal English Garden, Deciduous and Conifer Collections. There are also wooded hiking trails. The mission of the Dubuque Arboretum & Botanical Gardens is: To become a cherished destination for all, where vibrant gardens create transformative experiences that connect people, inspire learning, and deepen appreciation for nature.